Refund policy

Astral Collectibles — Returns & Refund Policy

Last updated: 15/08/2026

We want you to be happy with your order. This policy explains how returns and refunds work, and also confirms your statutory rights as a UK consumer, which always apply regardless of anything below.

Your legal right to cancel (UK Consumer Contracts Regulations)

If you're a consumer shopping online, you have a legal right to cancel your order within 14 days of receiving your item(s), for any reason, without needing to give an explanation. You then have a further 14 days from telling us you want to cancel to send the item back.

This statutory right does not apply to:

Items made or personalised to your specification
Goods that are liable to deteriorate quickly

It generally does apply to collectibles like Funko Pops, trading cards, and similar items, even once opened — though see "Condition of returned items" below for how this affects any refund amount.

Our returns window

In addition to your legal cancellation right, we offer a 30-day return window from the date of delivery for a change of mind, giving you longer than the legal minimum.

Condition of returned items

To receive a full refund, items should be returned:

Unused and in the condition you received them
In original packaging where possible (e.g. Funko box, card sleeve/toploader)

Please note: for collectible items, packaging condition affects resale value. If an item is returned with damaged, marked, or missing original packaging, we may deduct an amount reflecting the reduction in value, or in some cases decline the return, in line with UK regulations that permit this when the item's value has been diminished by handling beyond what's necessary to inspect it.

Non-returnable items

The following cannot be returned unless faulty or not as described:

Items marked as Chases or Limited/Numbered Editions once removed from original packaging
Opened trading card packs, boxes, or booster bundles (due to the nature of randomised contents)
Items marked as final sale or clearance at checkout

Faulty or damaged items

If your item arrives damaged, faulty, or not as described, you're entitled to a refund, replacement, or repair regardless of the above conditions. Please contact us within 48 hours of delivery with photos of the item and packaging, and we'll sort it out at no cost to you.

How to start a return

Email sales@astralcollectibles.com with your order number and reason for return
We'll confirm the return and provide instructions
Post the item back to us (see return shipping below)
Once received and inspected, we'll process your refund within 5 business days

Return shipping costs

Faulty/damaged/incorrect items: we cover return postage
Change of mind returns: the customer is responsible for return postage costs, unless stated otherwise
We recommend using a tracked service, as we can't issue refunds for items lost in transit back to us

Refunds

Once approved, refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Original shipping costs are non-refundable unless the return is due to our error or a faulty item.

International orders

The same policy applies to international orders. Customs fees, import duties, or handling charges are non-refundable and are the customer's responsibility.